Celcom Customer Service Celcom is one of the leading telecommunications companies in Malaysia, providing a comprehensive range of mobile, internet, and digital services. As a Celcom customer, you may have inquiries, require technical support, or need assistance with your subscription. In this guide, we will provide you with detailed information about Celcom’s customer service, including contact methods, address, and their official website, ensuring that you have the necessary resources to reach out to them effectively.
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Celcom Customer Service
Celcom Customer Service Details: Celcom offers various channels through which customers can contact their customer service team for assistance. Here are the different methods you can use to get in touch with Celcom:
1)Celcom Customer Service Hotline: To speak directly with a Celcom customer service representative, you can call their hotline at 1111 from your Celcom mobile phone or +6019-601 1111 from any other phone. This hotline operates 24 hours a day, seven days a week, ensuring that you can seek assistance at any time.
2)Celcom Live Chat: Celcom provides a live chat service on their official website. Visit the Celcom website (www.celcom.com.my) and look for the “Live Chat” option, usually located at the bottom right corner of the page. Click on the chat icon to initiate a conversation with a customer service agent in real-time.
3)Celcom Bluecube Outlets: If you prefer face-to-face interaction, you can visit one of Celcom’s Bluecube outlets located throughout Malaysia. These outlets offer assistance with various Celcom services, including subscription inquiries, bill payments, and device troubleshooting. You can find the nearest Bluecube outlet by visiting the Celcom website and using their store locator feature.
4)Social Media: Celcom maintains an active presence on social media platforms like Facebook (www.facebook.com/celcom) and Twitter (@Celcom). These platforms allow you to send direct messages or post public inquiries. Celcom’s social media team is responsive and typically addresses customer queries in a timely manner.
Celcom Customer Service Address: If you need to send physical documents or mail to Celcom, you can use the following address:
Celcom Axiata Berhad Level 10, Block F Dataran 3 Two No. 2, Jalan 19/1 46300 Petaling Jaya Selangor Darul Ehsan Malaysia
Celcom customer service Phone Number
Celcom is one of the leading telecommunications companies in Malaysia, providing a wide range of mobile, internet, and digital services to its customers. As a Celcom subscriber, you may occasionally need to contact their customer service for various reasons, including inquiries, technical support, or assistance with your subscription. In this guide, we will provide you with detailed information about Celcom’s customer service phone number in Malaysia, ensuring that you have the necessary resources to reach out to them effectively.
Celcom Customer Service Phone Number: To directly connect with Celcom’s customer service, you can dial the following phone numbers:
1)From your Celcom mobile phone: Dial 1111 and follow the instructions to reach the customer service department. This hotline is accessible 24 hours a day, seven days a week, ensuring that you can seek assistance at any time.
2)From any other phone: Dial +6019-601 1111 to contact Celcom’s customer service. This number can be reached from any phone, including landlines and mobile devices.
When contacting Celcom customer service, be prepared to provide relevant information such as your account details, phone number, and any specific inquiries or issues you need assistance with. The customer service representatives will guide you accordingly and provide the necessary support or information to address your concerns.
Celcom’s customer service hotline is staffed by knowledgeable and trained representatives who are ready to assist you with a wide range of queries, including billing inquiries, plan changes, technical support, network coverage, and more. They are committed to providing timely and effective solutions to ensure a positive customer experience.
How to Contact Celcom Customer Service
Introduction: Celcom, one of Malaysia’s leading telecommunications companies, strives to provide exceptional customer service to its subscribers. With a focus on customer satisfaction, Celcom offers various channels through which customers can easily contact their customer service team for assistance, inquiries, and issue resolution.
Full Details: Celcom understands the importance of effective communication with its customers and has implemented multiple channels to ensure easy access to customer service. Whether it’s through traditional methods or digital platforms, Celcom aims to provide prompt and efficient support.
1)Customer Service Hotline: Celcom operates a dedicated customer service hotline that is available 24/7. By dialing the Celcom customer service hotline, customers can connect with a representative who can assist them with a range of queries, including billing inquiries, plan details, technical support, and more. The hotline number is prominently displayed on the Celcom website and can also be found on the back of Celcom SIM cards.
2)Online Support: Celcom offers online support through its website, allowing customers to access a comprehensive FAQ section that covers a wide range of topics. The FAQ section addresses common issues and provides step-by-step guides for troubleshooting. Additionally, Celcom provides a live chat feature on their website, enabling customers to engage in real-time conversations with customer service agents.
3)Social Media: Celcom maintains an active presence on various social media platforms, including Facebook, Twitter, and Instagram. Customers can reach out to Celcom through direct messages or by commenting on their posts. The social media customer service team responds promptly to inquiries, providing assistance and resolving issues effectively.
4)Celcom Blue Cubes: Celcom Blue Cubes are physical outlets located across Malaysia that offer customer service support. Customers can visit these outlets to speak with customer service representatives in person. The staff at Celcom Blue Cubes are well-trained to address customer queries, provide technical support, and assist with various account-related matters.
Conclusion: Celcom strives to provide excellent customer service to its subscribers in Malaysia. By offering a range of contact channels, including a dedicated customer service hotline, online support, social media engagement, and physical outlets, Celcom ensures that customers can easily reach out for assistance. With well-trained representatives who are knowledgeable about Celcom’s products and services, customers can expect prompt and effective solutions to their inquiries and issues. Celcom’s commitment to customer satisfaction sets them apart in the telecommunications industry.
FAQs
Q: How can I contact Celcom Customer Service?
A: You can contact Celcom Customer Service by calling their hotline or reaching out to them through various online channels.
Q: What are the available customer service channels?
A: Celcom Customer Service can be reached through their hotline, live chat on their website or mobile app, social media platforms, and email.
Q: What information should I have ready when contacting Celcom Customer Service
A: It’s helpful to have your account details, such as your mobile number or account number, handy when contacting Celcom Customer Service. This will assist them in accessing your account and addressing your concerns efficiently.
Q: How do I check my account balance or usage
A: You can check your Celcom account balance or usage by logging into your account through the website or mobile app. You can also use the self-service menu by dialing the provided shortcode.
Q: How do I report a problem or issue with my Celcom service?
A: To report a problem or issue with your Celcom service, you can contact Celcom Customer Service through their hotline or any of their online channels. Provide them with a clear description of the problem to assist them in resolving it quickly.
Q: How long does it take for Celcom Customer Service to respond to queries?
A: Celcom aims to respond to customer queries as promptly as possible. However, response times may vary depending on the nature and complexity of the inquiry. Rest assured, they strive to provide timely assistance.
Q: How can I provide feedback or make a complaint?
A: You can provide feedback or lodge a complaint with Celcom Customer Service by contacting them through their hotline, online channels, or by visiting their service centers. They value customer feedback and will work towards addressing your concerns.
Q: Can I change or upgrade my Celcom plan?
A: Yes, you can change or upgrade your Celcom plan. Contact Celcom Customer Service to inquire about the available options and process for plan changes or upgrades.
Q: How do I pay my Celcom bill?
A: You can pay your Celcom bill through various methods, including online banking, credit/debit card payment, automated payment machines, or at Celcom service centers. Detailed instructions can be found on your bill or by contacting Celcom Customer Service.
Q: What should I do if my Celcom SIM card is lost or stolen?
A: If your Celcom SIM card is lost or stolen, contact Celcom Customer Service immediately. They will guide you on the necessary steps to suspend your line and assist in issuing a replacement SIM card.