Poslaju Customer Service is the dedicated support system provided by Pos Malaysia Berhad for its courier service, Poslaju. With a commitment to customer satisfaction, Poslaju Customer Service aims to provide reliable and efficient assistance for all your shipping needs. Whether you have questions about tracking a package, need help with a delivery issue, or require information on shipping rates and services, Poslaju Customer Service is here to help.
Contents
Poslaju Customer Service
Address: Pos Malaysia Berhad, Level 8, Pos Malaysia Headquarters, Dayabumi Complex, 50670 Kuala Lumpur, Malaysia
Website: www.poslaju.com.my/customer-service
1)Tracking and Delivery Assistance: Poslaju Customer Service provides support for tracking your packages and obtaining delivery information. Whether you are a sender or recipient, you can contact Poslaju Customer Service to inquire about the status and location of your shipment. The customer service representatives can also assist with delivery issues, such as rescheduling or redirecting a package.
2)Service Inquiries and Rates: If you have questions about Poslaju’s shipping services, rates, or available options, Poslaju Customer Service can provide detailed information to help you make informed decisions. Whether it’s regarding domestic or international shipping, express delivery, or additional services like insurance and packaging, the customer service team is available to guide you.
3)Complaints and Issue Resolution: Poslaju Customer Service values customer feedback and addresses any complaints or issues promptly. If you encounter problems with your shipment, such as loss, damage, or delayed delivery, you can contact Poslaju Customer Service to report the issue. The customer service team will investigate and work towards a satisfactory resolution.
4)Customs and Documentation: For international shipments, Poslaju Customer Service can provide guidance on customs regulations, required documentation, and any specific requirements for shipping to different countries. This ensures a smooth and hassle-free shipping experience, minimizing potential delays or complications.
Poslaju Customer Service Phone Number’
Poslaju Customer Service is the dedicated support system provided by Pos Malaysia Berhad, catering to the needs of its courier service, Poslaju. With a strong commitment to customer satisfaction, Poslaju Customer Service aims to provide reliable and efficient assistance for all your shipping needs. Whether you have queries about tracking a package, need help with a delivery issue, or require information on shipping rates and services, Poslaju Customer Service is here to ensure a seamless and hassle-free shipping experience.
Poslaju Customer Service strives to offer comprehensive support to address customer inquiries and concerns promptly. Here are the key features and details regarding Poslaju Customer Service:
1)Tracking and Delivery Assistance: Poslaju Customer Service provides valuable support in tracking your packages and obtaining delivery information. Whether you are a sender or recipient, you can contact Poslaju Customer Service to inquire about the status and location of your shipment. The customer service representatives are well-equipped to assist you in resolving any issues related to tracking or delivery.
2)Service Inquiries and Rates: If you have questions about Poslaju’s shipping services, rates, or available options, Poslaju Customer Service can provide detailed information to help you make informed decisions. Whether it’s regarding domestic or international shipping, express delivery, or additional services like insurance and packaging, the knowledgeable customer service team is available to guide you through the available options.
3)Complaints and Issue Resolution: Poslaju Customer Service values customer feedback and promptly addresses any complaints or issues that may arise. If you encounter problems with your shipment, such as loss, damage, or delayed delivery, you can rely on Poslaju Customer Service to investigate and work towards a satisfactory resolution. They strive to ensure that your concerns are addressed promptly and effectively.
4)Customs and Documentation: For international shipments, Poslaju Customer Service can provide guidance on customs regulations, required documentation, and any specific requirements for shipping to different countries. This ensures a smooth and hassle-free shipping experience, minimizing potential delays or complications at customs checkpoints.
How To Contact Poslaju In Malaysia
When it comes to shipping and courier services in Malaysia, Poslaju is a trusted and reliable provider. To ensure a seamless customer experience, Poslaju offers various channels for customers to get in touch and seek assistance. Whether you have inquiries about tracking a parcel, need help with delivery issues, or require information on shipping services, this guide will provide you with comprehensive details on how to contact Poslaju in Malaysia.
1)Phone Helpline: Poslaju offers a dedicated phone helpline that connects you directly to their customer service representatives. By dialing their customer service phone number, you can seek assistance, inquire about the status of your shipment, or report any issues you may be facing. The phone helpline operates during business hours, ensuring prompt support. To contact Poslaju via phone, dial: Customer Service Phone Number: 1-300-300-300
2)Online Support: Poslaju provides online support options for convenient and efficient communication. You can visit their official website and access the Poslaju customer support page, where you’ll find comprehensive information, FAQs, and tracking tools. Additionally, Poslaju offers a live chat feature on their website, enabling real-time interaction with their customer service representatives.
3)Email: If you prefer written communication, you can reach out to Poslaju via email. Compose an email detailing your query, concern, or request and send it to their designated customer support email address. Poslaju’s customer service team will review your email and provide a response as soon as possible. Here is the email address to contact Poslaju: Customer Support Email: care@poslaju.com.my
4)Social Media: Poslaju maintains an active presence on social media platforms such as Facebook and Twitter. You can reach out to them by sending direct messages or posting on their official pages. Poslaju’s social media team is dedicated to responding to customer queries and providing assistance in a timely manner.
5)Physical Stores: For face-to-face interaction or hands-on assistance, Poslaju has physical stores located throughout Malaysia. You can visit one of their stores and speak directly with their customer service representatives. They can address your concerns, provide tracking information, and assist with any delivery-related inquiries. Check the Poslaju website for store locations and operating hours.
Poslaju offers multiple avenues to contact their customer support team in Malaysia. Whether you choose to call their dedicated phone helpline, send an email, engage in live chat, or visit their physical stores, Poslaju is committed to delivering prompt and reliable assistance. By utilizing these various channels, you can ensure that your inquiries regarding tracking, delivery, or shipping services are promptly addressed. Stay connected with Poslaju by reaching out through the method that suits you best and enjoy a seamless shipping experience.
FAQs
Q: How can I contact Poslaju Customer Service?
A: You can contact Poslaju Customer Service by calling their hotline or reaching out to them via email.
Q: What are the operating hours of Poslaju Customer Service?
A: Poslaju Customer Service is available from Monday to Friday, 9:00 AM to 6:00 PM local time, excluding public holidays.
Q: How can I track my Poslaju shipment?
A: You can track your Poslaju shipment by using the tracking number provided to you. Visit the Poslaju website or use their mobile app for tracking information.
Q: What should I do if my Poslaju shipment is delayed?
|A: If your Poslaju shipment is delayed, you can contact Poslaju Customer Service to inquire about the status and seek assistance.
Q: How can I make a complaint or provide feedback to Poslaju?
A: To make a complaint or provide feedback to Poslaju, you can reach out to their Customer Service through their hotline or email. Alternatively, you may visit their official website for specific complaint or feedback channels.
Q: Can I change the delivery address for my Poslaju shipment?
A: Yes, you can request a change in the delivery address for your Poslaju shipment. Contact Poslaju Customer Service as soon as possible to make the necessary arrangements.
Q: What items are prohibited for shipment through Poslaju?
A: Poslaju has a list of prohibited items, including dangerous goods, perishable items, flammable substances, and illegal substances. Refer to their website or contact Customer Service for a comprehensive list.
Q: How can I arrange for redelivery of a missed Poslaju delivery attempt?
A: If you missed a Poslaju delivery attempt, you can arrange for redelivery by contacting Poslaju Customer Service and providing them with the necessary details.
Q: Can I change the delivery date for my Poslaju shipment?
A: Poslaju generally follows the scheduled delivery date, but you can contact their Customer Service to inquire about the possibility of changing the delivery date in certain circumstances.
Q: What payment methods are accepted for Poslaju services?
A: Poslaju accepts various payment methods, including cash on delivery (COD), online banking transfers, and credit/debit cards. Check their website or contact Customer Service for detailed payment information.